Service Area

We serve the entire state of Colorado with high-quality real estate media.
Listings within a 30 mile radius of our office (Highlands Ranch, CO) will not have any travel fee. Any listing outside of the 30 mile radius will incur a travel fee. Have a question? Send us a message >>


PERMISSION
You authorize Johnson Creative Team, Inc entry onto the property to take photographs and/or video footage, and promise to indemnify and defend Johnson Creative Team, Inc against any claims that may arise from our services.


INVOICES
All orders must be paid in full before we arrive on site. If any add-ons are added during the shoot, an updated invoice will be created and must be paid in order to access media.


MATTERPORT
Matterport scans are held for a maximum of 6 months, after which Johnson Creative Team, Inc. cannot guarantee continued hosting due to server limitations.


CUSTOM WEBSITE DOMAIN
Custom website domains are registered for 1 year. If you would like to renew the custom website domain after one year, please reach out to Johnson Creative Team.


VIRTUAL STAGING
For orders with virtual staging, all rooms must be free of furniture. If furniture is present in the room, an advanced editing fee might be incurred.

PHOTOGRAPHY/VIDEO
Our standard photo/video shoots includes the front and back exterior, as well as major rooms such as the living room, dining room, family room, kitchen, master bedroom, master bathroom, and bedrooms. Please let us know if you have any specific requests for other areas. We do not move furniture or provide staging, and we cannot edit out items from the video.

CANCELATION/POSTPONED
Appointments delayed by over thirty minutes will incur a rescheduling fee. In cases where our team has another appointment at the scheduled shoot's conclusion, they will be obligated to leave. If the shoot remains incomplete, rescheduling will be necessary, and the agent assumes full responsibility for any delays. If we are not able to gain access to the property within 15 minutes of the scheduled shoot time, the appointment will be canceled and no refund nor credit will be issued.
 
REFUND/CREDIT
Appointments canceled more than 24 hours before the scheduled shoot time will receive a full credit to your account. Refunds to the original payment method will be considered on a case-by-case basis. Appointments canceled within 24 hours or less of the shoot time will receive a partial credit (50% of the total amount paid) to your account.


DELIVERY
We deliver photography content within 24 hours after the shoot is complete. Any shoots completed on the weekend will be delivered the following Monday. Videos will be delivered within 48 hours after the shoot is complete.

Want a change to your video? We offer one complimentary edit--just send us a message and we'll get it changed for you. Additional edits may incur a $65 editing fee.

We film all of our video in 4k. All music used with our videos (excluding trending-audio) is fully licensed.


If you have any questions or if we can be of any help, don't hesitate to reach out.